Before you publish this page: the sections below marked "[placeholder]" must be completed with this entity's actual, current, verified regulatory registration and grievance-officer details, confirmed by a compliance professional. Do not publish invented registration numbers.
What RBI's Digital Lending Guidelines require
The Reserve Bank of India's Digital Lending Guidelines (2022) set out a framework that regulated lenders and their digital platforms are expected to follow. In plain terms, the key protections for borrowers are:
- Key Fact Statement (KFS): before you sign, the lender must give you a standardised summary showing the exact interest rate, all fees, and the Annual Percentage Rate (APR) — the true, all-inclusive cost of the loan.
- No unsolicited credit: a lender cannot increase your credit limit or disburse a loan without your explicit consent.
- Cooling-off period: you should be able to exit a loan within a short cooling-off window by paying the principal and proportionate APR, without an additional penalty.
- Data minimisation: a lending app or website should only collect data that is necessary for the loan, with your explicit consent for each category of data.
- Fair recovery practices: recovery agents must identify themselves, and cannot use intimidation, harassment, or contact your personal network to pressure repayment.
- Grievance redressal: every regulated entity must name a Grievance Redressal Officer and publish their contact details, with a defined resolution timeline.
Our regulatory status [placeholder — complete before publishing]
| Detail | Value |
|---|
| Legal entity name | [add verified current legal name] |
| CIN | [add current, verified CIN — confirm active status on the MCA portal first] |
| RBI / NBFC registration number | [add, if applicable — or name the RBI-regulated lending partner(s) this platform works with] |
| Grievance Redressal Officer | [add name, email, phone] |
| Grievance resolution timeline | [add — e.g. acknowledged within 48 hours, resolved within 30 days] |
| Registered office | [add current, verified address] |
How to raise a complaint
- Step 1 — Contact us directly. Write to the Grievance Redressal Officer listed above with your application/reference number and a description of the issue.
- Step 2 — Escalate internally if unresolved. If you don't receive a response within the stated timeline, escalate in writing to [add escalation contact / designation].
- Step 3 — Approach the RBI Ombudsman. If your complaint is not resolved within 30 days, or you're unsatisfied with the response, you may file a complaint with the RBI Ombudsman for Digital Lending via the RBI's Complaint Management System at cms.rbi.org.in.
How to verify a lender before you apply
- Check the RBI's list of registered NBFCs on the official RBI website: www.rbi.org.in.
- Check a company's registration and current status (active / struck off / dissolved) on the Ministry of Corporate Affairs portal: www.mca.gov.in.
- Report a suspected fraudulent or unauthorised digital lending app on RBI's Sachet portal: sachet.rbi.org.in.
- Report cyber/financial fraud to India's National Cyber Crime Reporting Portal: cybercrime.gov.in, or call the national cyber-crime helpline 1930.
These verification links are provided as a genuine public service. We encourage every visitor to independently check a lender's registration before sharing documents or making any payment — including checking ours.
